Dha88 Privacy Policy — Our firm commitment to protecting your data

1 What Information We Collect

Dha88 collects certain essential information to provide you with the best possible service. We only gather what is genuinely needed to deliver our services. Below is a detailed breakdown of the types of information we collect.

Registration & Identity Information:

• Full Name, Email Address & Mobile Number
• Date of Birth (for age verification)
• National ID or Passport Number (for KYC process)
• Address & Country Information

Financial Information:

• Payment Method Details (Mobile Banking, Nagad, Rocket Number)
• Transaction History & Amount
• Withdrawal Request Details

Usage Information:

• Login Time & IP Address
• Device Type, Browser & Operating System
• Gaming Activity & Betting History
• Time Spent on the Platform & Pages Visited

2 How Your Data Is Used

Collected data is used only for its stated purpose. dha88 never uses your information for unrelated activities.

We use your data for marketing communications only with your explicit consent. You may unsubscribe from marketing emails at any time.

3 How Long Your Data Is Retained

Dha88 does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Log Files & IP Information: Up to 12 months maximum.
• Support Contact: Up to 2 years after the issue is resolved.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Once the retention period expires, data is securely and permanently deleted. Digital data is erased using cryptographic wiping methods.

4 Who Your Data Is Shared With

Dha88 never sells your personal information or shares it unnecessarily. Limited data may be shared with trusted partners solely for the purpose of operating our services.

• Payment Processor: Relevant financial information is shared with payment gateway operators solely to complete your transactions.
• Game Providers: Limited data is shared with licensed game software providers to manage your gaming activity.
• Regulatory Authority: Data may be disclosed to licensing authorities upon request in compliance with legal obligations.
• Law Enforcement Agencies: Data may be disclosed in response to a valid court order or official government directive.
• Fraud Prevention Services: Limited data is shared with specialized services for fraud detection purposes.

5 Cookies & Tracking Technologies

Dha88 uses cookies on its website. Cookies are small text files stored in your browser that help improve your overall experience.

Types of cookies we use:

• Essential Cookies: Required to maintain your login session and ensure account security. These cannot be disabled.
• Performance Cookies: Analytics data is collected to identify which parts of the site are experiencing the most issues.
• Functionality Cookies: Remembers your language preferences and settings.
• Marketing Cookies: Only with your consent, and solely to show you relevant offers.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

6 Your Rights

As a dha88 member, you have the following rights regarding your personal information:

Contact our support team to exercise any of these rights. We are obligated to respond to your request within 30 days.

7 Security Measures

Dha88 uses industry-leading security technology to protect your data. Our security infrastructure is regularly audited by independent third-party security experts.

• 256-bit SSL/TLS Encryption: All website and app communications are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: Server infrastructure is protected against cyber attacks.
• Regular Security Audits: Penetration testing conducted by independent security experts.
• Staff Training: All staff with access to customer data undergo rigorous privacy training.
• Data Breach Protocol: In the event of a security breach, affected members will be notified within 72 hours.

8 Child Protection Policy

Dha88 strictly prohibits registration by anyone under the age of 18. Our privacy policy includes specific measures to protect the data of minors.

• Age verification is mandatory at the time of registration.
• Accounts suspected of belonging to underage users are suspended immediately.
• We do not knowingly collect any information from individuals under the age of 18.
• Any such data collected will be deleted immediately.

If you believe a minor is using our platform, please notify our support team immediately.

9 Changes to the Privacy Policy

Dha88 may update this privacy policy from time to time. Changes may occur due to legal updates, new services, or security improvements.

• Advance notice will be sent to your registered email address for any significant changes.
• The date of any changes will always be shown at the top of this page as the "Last Updated" date.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

10 Contact & Complaints

For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team. We are committed to resolving your request within 30 business days.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language: Support is available in Bengali and English
• Response Time: 72 hours for standard requests; 30 days for complex cases

If you are not satisfied with our response, you have the right to file a complaint with your local data protection authority. This is your legal right and we fully respect that process.